票务代理，货物服务代表及相关文员（航空公司除外），报价票价和价格，预订票，发行票务，工艺货物装运，检查行李和执行其他相关的客户服务工作，以此来协助旅客。他们受雇于公共汽车和铁路公司，货运代理和船务公司，游船经营者和其他公共交通场所和旅游批发商。

Ticket agents, cargo service representatives and related clerks (except airline), quote fares and rates, make reservations, issue tickets, process cargo shipment, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

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机票和服务代理发行门票，提供票价报价，预约，进行乘客检查，寻找丢失的行李，安排货运和执行其他相关的客户服务工作，协助航空公司的乘客。机票和服务代理受雇于航空公司。计划飞机上货物安置的负载规划者也包括在这个单元组。

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline ticket and service agents are employed by airline companies. Load planners, who plan the positioning of cargo on aircraft, are also included in this unit group.

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航空公司事务长和乘务员确保乘客和机组人员在飞行过程中的安全性和舒适。船舶事务长负责船上乘客的安全和舒适。航空公司事务长和乘务员受雇于航空公司。船舶事务长受雇于游览船或游轮公司。

Airline pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.

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旅游顾问建议客户的出行选择和旅游套餐，预约和预订，准备门票和接收付款。他们受雇于旅行社，运输和旅游企业和连锁酒店。

Travel counsellors advise clients on travel options and tour packages, make bookings and reservations, prepare tickets and receive payment. They are employed in travel agencies, transportation and tourism firms and hotel chains.

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食品和饮料服务人员接收食客的食品和饮料的订单并向顾客提供订单服务。他们受雇于餐厅，酒店，酒吧，酒馆，私人会所，宴会厅及类似场所。

Food and beverage servers take patrons’ food and beverage orders and serve orders to patrons. They are employed in restaurants, hotels, bars, taverns, private clubs, banquet halls and similar establishments.

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调酒师混合酒精和非酒精饮料并提供服务。他们受雇于餐厅，酒店，酒吧，酒馆，私人会所，宴会厅和其他执业机构。调酒师主管亦包含在这个单元组。

Bartenders mix and serve alcoholic and non-alcoholic beverages. They are employed in restaurants, hotels, bars, taverns, private clubs, banquet halls and other licensed establishments. Supervisors of bartenders are included in this unit group.

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酒店领班和主管/女主管迎接顾客，并护送他们到餐位，并监督和协调食品和饮料服务员的活动。他们受雇于餐厅，酒店餐饮，私人会所，鸡尾酒会和类似机构。

Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

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零售售货员直接面对消费者，出售，出租或租赁一系列的技术和非技术的商品和服务。他们受雇于商店和其他零售业务，以及以零售方式向公众出售商品的批发业务。

Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers. They are employed by stores and other retail businesses, as well as wholesale businesses that sell on a retail basis to the public.

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批发业（非技术）销售代表，向零售，批发，商业，工业，专业和其他国内和国际客户出售非技术性的货物和服务。他们受雇于生产或提供商品和服务的机构，如石油公司，食品，饮料和烟草生产商，服装生产商，汽车及零部件制造商，酒店，商业服务公司，运输公司。拍卖人员也包含在这个单元组。这个单元组中还包括销售代表，批发贸易主管。

Sales representatives, wholesale trade (non-technical), sell non-technical goods and services to retail, wholesale, commercial, industrial, professional and other clients domestically and internationally. They are employed by establishments that produce or provide goods and services such as petroleum companies, food, beverage and tobacco producers, clothing manufacturers, motor vehicles and parts manufacturers, hotels, business services firms, and transportation companies. Auctioneers are included in this unit group. Sales representatives, wholesale trade who are supervisors are also included in this unit group.

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本单元组的人员及督察强制执行省级和市级政府的法律和法规。他们受雇于省级和市级政府和机构。

Officers and inspectors in this unit group enforce by-laws and regulations of provincial and municipal governments. They are employed by provincial and municipal governments and agencies.

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