本组的技术人员对遇到计算机硬件和计算机应用及通信软件困难的计算机用户提供一线技术支持。他们受雇于计算机硬件制造商和零售商,软件开发,呼叫中心和整个私营部门和公共部门的信息技术单位。该组中的技术人员还受聘于独立的技术支持公司,或者他们可能成为自雇人士。
Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.