目錄
簡介 Intro
酒店前台文員，預訂客房，為客人提供信息和服務，並接收服務付款。他們受僱於酒店，汽車旅館和度假村。
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
經過額外的培訓和經驗積累可能晉升到住宿經理等高級職位。
Progression to senior positions such as accommodations manager is possible with additional training and experience.
主要職責 Main Duties
- 保留空缺，預訂和房間分配清單
- Maintain an inventory of vacancies, reservations and room assignments
- 註冊來客，並分配房間
- Register arriving guests and assign rooms
- 通過信函，電話和當面回應有關酒店服務和登記查詢，提供社區內可用服務的信息，回應客人的投訴
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
- 使用電腦或手動系統編譯和檢查日常記錄表，來賓帳戶，收據和憑證
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- 向離開的客人出示費用報表，並收取相應付款。
- Present statements of charges to departing guests and receive payment.
任職要求 Employment Requirements
- 通常需要完成高中或等同學歷。
- Completion of secondary school or equivalent is usually required.
- 可能需要完成為期兩年的學徒課程，或前台業務或酒店管理大學課程。
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
- 在所有省和育空地區，旅遊教育理事會的客房服務行業認證是可用的，但是自願的。
- Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.
所有職稱 All Titles
- 文員，前台 – 酒店 clerk, front desk – hotel
- 店員，前廳 – 酒店 clerk, front office – hotel
- 店員，酒店 clerk, hotel
- 業務員，酒店前台 clerk, hotel front desk
- 店員，晚上酒店 – clerk, night – hotel
- 文員，預訂酒店 – clerk, reservations – hotel
- 文員，客房 – 酒店 clerk, room – hotel
- 白班業務員 – 酒店 day clerk – hotel
- 前台服務員，酒店 desk clerk, hotel
- 前台代理 front desk agent
- 酒店前台的服務員 front desk clerk, hotel
- 酒店前台店員 front desk hotel clerk
- 前辦公室文員，酒店 front office clerk, hotel
- 前辦公酒店的業務員 front office hotel clerk
- 客戶服務代理 guest service agent
- 客戶服務代表 guest service representative
- 客戶服務代表 – 酒店 guest service representative – hotel
- 賓客服務代理 – 酒店 guest services agent – hotel
- 酒店的業務員 hotel clerk
- 酒店服務員，前台辦公室 hotel clerk, front office
- 酒店禮賓部 hotel concierge
- 酒店前台的服務員 hotel front desk clerk
- 酒店前台辦公文員 hotel front office clerk
- 酒店夜審 hotel night auditor
- 酒店接待員 hotel receptionist
- 夜審 – 酒店 night auditor – hotel
- 夜班服務員 night clerk
- 夜班服務員 – 酒店 night clerk – hotel
- 前台 – 酒店 reception clerk – hotel
- 接待員，酒店 receptionist, hotel
- 內預訂店員 – 酒店 reservations clerk – hotel
- 房間服務員 room clerk
- 房間秘書 – 酒店 room clerk – hotel
- 秘書 – 酒店客房服務 room service clerk – hotel
- 服務代理，客人 – 酒店 service agent, guests – hotel
- 酒店服務總監 – superintendent of services – hotel
不包括職稱 Exclusions
- 主管，酒店前台的服務員（住宿服務經理） Supervisors, hotel front desk clerk (in 0632 Accommodation service managers )
- 旅行顧問 Travel counsellors 6521