目錄
簡介 Intro
本單元組的經理計劃，組織，指揮，控制和評估提供服務的機構的各項業務運作，並確保服務的質量，令客戶滿意。他們就職於管理諮詢，市場調研，人事和薪資服務，聯絡中心服務和安全服務等領域。
Managers in this unit group plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.
主要職責 Main Duties
- 計劃，組織，指導，控制和評估提供服務的的機構的各項業務，如管理諮詢，市場調研，人事和薪資服務，聯絡中心服務和安全服務
- Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
- 規劃，制定和組織該機構的政策和程序
- Plan, develop and organize the policies and procedures of these establishments
- 制定行動計劃，以響應客戶需求，提供專業知識，支持並為項目團隊提供參考意見
- Develop action plans, provide expertise in response to client needs, and support and advise project teams
- 對員工在服務質量評估策略的製定和實施方面進行指導和提供建議
- Direct and advise staff in the development and implementation of service quality assessment strategies
- 對客戶端項目，合同，設備和物資的預算進行計劃，管理和控制
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- 代表公司出席各種經濟組織和社會組織
- Represent the company within various economic and social organizations
- 協助工作人員處理行政或技術問題
- Assist staff with administrative or technical problems
- 聘用，培訓及監督員工。
- Hire, train and supervise staff.
任職要求 Employment Requirements
- 通常需要具備與商業服務相關的領域的大學本科學歷或大專文憑。
- A bachelor’s degree or college diploma in a field related to the business service provided is usually required.
- 需要有多年的在相關業務服務領域的工作經驗，
- Several years of experience in a field related to the business service provided are usually required.
- 一些商務服務經理執照，證書或註冊證明，例如，會計師事務所經理通常需要會計認證。
- Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification.
- 具有在大學工商管理學習的經歷。
- University studies in business administration may be required.
所有職稱 All Titles
- 會計師事務所經理 Accounting firm manager
- 會計師事務所經理 – 商業服務 Accounting firm manager – business services
- 助理副總裁 – 貿易、廣播和其他服務 Assistant vice-president – trade, broadcasting and other services
- 審計事務所經理 Audit firm manager
- 審計公司經理 Auditing firm manager
- 呼叫中心經理 Call centre manager
- 會議發展經理 Conference development manager
- 會議服務經理 Conference services manager
- 聯絡中心經理 Contact centre manager
- 海關經理 – 商業服務 Customs manager – business services
- 偵探社經理 Detective agency manager
- 職業介紹所經理 Employment agency manager
- 就業辦公室經理 Employment office manager
- 能源資產合資經理 Energy asset joint venture manager
- 土地承包經理 Land contracts manager
- 律師事務所經理 Legal firm manager
- 管理顧問服務經理 Management consulting service manager
- 管理服務部主管 – 商業服務 Management services division head – business services
- 市場研究服務經理 Market research service manager
- 方法和程序經理 Methods and procedures manager
- 礦產土地管理經理 Mineral land administration manager
- 礦產土地和合約經理 Mineral land and contract manager
- 護理登記經理 Nursing registry manager
- 組織方法分析總監 Organizational methods analysis director
- 組織方法分析總監 – 商業服務 Organizational methods analysis director – business services
- 組織方法分析經理 Organizational methods analysis manager
- 組織規劃與發展總監 Organizational planning and development director
- 組織服務主管 Organizational services head
- 薪資服務經理 Payroll service manager
- 人事代理經理 Personnel agency manager
- 人事諮詢服務經理 Personnel consulting service manager
- 安置機構經理 Placement agency manager
- 安置辦公室經理 Placement office manager
- 私人調查和安全服務經理 Private investigation and security service manager
- 專業服務經理 – 商業服務 Professional services manager – business services
- 保全服務經理 Security service manager
- 地面土地管理經理 Surface land administration manager
- 調查研究服務經理 Survey research service manager
- 油井和設施資產經理 Well and facilities asset manager
不包括職稱 Exclusions
- 广告，市场营销和公共关系经理 Advertising, marketing and public relations managers [10022]
- 建筑和科学经理 Architecture and science managers [20011]
- 银行，信贷和其他投资经理 Banking, credit and other investment managers [10021]
- 计算机和信息系统经理 Computer and information systems managers [20012]
- 工程经理 Engineering managers [20010]
- 保险，房地产和金融的经纪经理 Insurance, real estate and financial brokerage managers [10020]
- 高级管理人员 – 财务，通信和其他商业服务 Senior managers – financial, communications and other business services [00012]