目錄
簡介 Intro
辦公室支持工人準備信件，報告，報表及其他材料，操作辦公設備，接電話，核實，記錄和處理表格和文件，如合同和申請書，並按照既定程序執行一般文書工作。他們受僱於公共部門和私營部門的辦公室。
General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.
隨著經驗積累，有可能晉升到主管或辦公室管理職位。
Progression to supervisory or office management positions is possible with experience.
經過額外培訓和經驗積累，可能晉升到主任級職位。
Progression to officer level positions is possible with additional training and experience.
主要職責 Main Duties
該小組履行以下部分或全部職責：
This group performs some or all of the following duties:
一般辦公室支援人員 General office support workers
- 回覆電話、親自或電子詢問或轉發給適當的人 Respond to telephone, in person or electronic enquiries or forward to appropriate person
- 準備信件、報告、報表、表格、簡報、申請和其他文件 Prepare correspondence, reports, statements, forms, presentations, applications and other documents
- 手動或電子方式處理傳入和傳出的郵件 Process incoming and outgoing mail, manually or electronically
- 影印和整理文件以供分發、郵寄和歸檔 Photocopy and collate documents for distribution, mailing and filing
- 使用傳真機或電子郵件傳送和接收訊息和文檔 Send and receive messages and documents using fax machine or electronic mail
- 維護辦公用品庫存，視需要訂購用品並安排辦公設備維修 Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- 協助準備會議議程、出席會議並記錄會議記錄 Assist in preparing meeting agendas, attend meetings, and record minutes
- 協助行政程序，如預算提交、合約管理和工作安排 Assist with administrative procedures such as budget submissions, contracts administration and work schedules
- 可以分類、處理和驗證收據、支出、表格和其他文件 May sort, process and verify receipts, expenditures, forms and other documents
- 可以組織其他辦公室支援人員的工作流程 May organize the flow of work for other office support workers
- 可以執行基本的簿記任務，例如準備發票和銀行存款 May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
檔案文員 File clerks
- 根據既定指南掃描、分類和歸檔文件 Scan, sort and file documents according to established guidelines
- 根據要求從文件中尋找、檢索或複製文件，並維護已歸檔和刪除資料的記錄 Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
- 追蹤從檔案中刪除的文檔，以確保歸還借出的文檔 Track documents removed from files to ensure that loan out documents are returned.
任職要求 Employment Requirements
- 通常需要完成中學學業。
- Completion of secondary school is usually required.
- 通常需要完成中學或貿易或商業大專課程。
- Completion of secondary school or college business or commercial courses is usually required.
所有職稱 All Titles
- 地址表格文員 Address forms clerk
- 行政文員 Administrative clerk
- 行政文員 – 加拿大武裝部隊 Administrative clerk – Canadian armed forces
- 飛機記錄員 Aircraft records clerk
- 拍賣員 Auction clerk
- 票據分類機 Bill sorter
- 廣播員 Broadcast clerk
- 巴士總站職員 Bus terminal clerk
- 加拿大警察資訊中心 (CPIC) 營運商 Canadian police information centre (CPIC) operator
- 卡片歸檔器 Card filer
- 分類員 Classification clerk
- 文書助理 Clerical assistant
- 文員速記員 Clerk-stenographer
- 通訊歸檔文員 Correspondence filing clerk
- 課程協調員 Course coordinator
- 信用卡授權員 Credit card authorization clerk
- 刑事記錄文員 Criminal records clerk
- 營養學辦公室文員 – 醫院 Dietetics office clerk – hospital
- 文件文員 Documents clerk
- 圖紙歸檔文員 Drawings filing clerk
- 檔案及分類文員 File and classification clerk
- 檔案文員 File clerk
- 檔案文員 Filing clerk
- 電影歸檔文員 Film filing clerk
- 浮文員 Float clerk
- 綜合辦公室文員 General office clerk
- 一般辦公室職員 General office worker
- 糧食報價板標記 Grain quotations board marker
- 健康資訊員 Health information clerk
- 健康檔案文員 Health records clerk
- 醫院病歷文員 Hospital records clerk
- 資訊和記錄文員 Information and records clerk
- 初級辦公室文員 Junior office clerk
- 郵購員 Mail order clerk
- 郵購填充 Mail order filler
- 地圖員 Map clerk
- 病歷文員 Medical records clerk
- 電錶記錄員 Meter records clerk
- 市政府辦公室文員 Municipal office clerk
- 辦公室行政文員 Office administration clerk
- 辦公室助理 Office assistant
- 辦公室文員 Office clerk
- 辦公室機器操作員 Office machine operator
- 訂單轉錄器 Order transcriber
- 人員調度文員 Personnel scheduling clerk
- 板材歸檔文員 Plate filing clerk
- 派出所文員 Police station clerk
- 計劃和服務交付文員 – 政府服務 Program and service delivery clerk – government services
- 檔案分類員 Records classification clerk
- 記錄文員 Records clerk
- 檔案歸檔系統文員 Records filing-system clerk
- 檔案管理文員 Records management clerk
- 記錄支援文員 Records support clerk
- 救濟文員 Relief clerk
- 路務員 Road clerk
- 道路養護員 Road maintenance clerk
- 訂閱文員 Subscription clerk
- 技術記錄文員 Technical records clerk
- 售票員 – 製造 Ticket preparer – manufacturing
- 打字員 Typist
- 單位文員 Unit clerk
- 公用事業文員 Utilities clerk
- 公用事業文員 Utility clerk
- 病房文員 – 醫院 Ward clerk – hospital
- 保固文員 Warranty clerk
- 文字處理器文員 Word processor clerk
不包括職稱 Exclusions
- 會計及相關文員 Accounting and related clerks (14200)
- 行政助理 Administrative assistants (13110)
- 行政人員 Administrative officers (13100)
- 法院書記員 Court clerks (14103)
- 數據錄入員 Data entry clerks (14111)
- 人事文員 Personnel clerks (14102)
- 接待員 Receptionists (14101)
- 記錄管理技術人員 Records management technicians (12112)
- 主管，總經理辦公室和行政支持人員 Supervisors, general office and administrative support workers (12010)