目錄
簡介 Intro
接待員迎接到達辦公室，醫院和其他部門的人，指引來訪者到相應的人或服務區，接聽和回應電話，記錄信息，安排約會和執行其他文書職務。他們受僱於醫院，醫療及牙科辦公室和整個公共部門和私營部門的其他辦事處。電話接線員也包括在該組。
Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors. Telephone operators are included in this group.
有些的接待員必須能雙語或多語履行職責。
Some receptionists are required to be bilingual or multilingual to perform their duties.
隨著經驗積累，可能晉升為主管。
Progression to supervisory positions is possible with experience.
主要職責 Main Duties
該小組履行以下部分或全部職責
This group performs some or all of the following duties:
接待員 Receptionist
- 迎接進入辦公室和其他機構的人員，引導他們聯繫適當的聯繫人或服務，親自或通過電話提供一般信息，並可以履行文書職責並維護前台安全和安全訪問列表 Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
- 使用手動或電腦系統安排預約 Schedule appointments, using manual or computerized systems
- 記錄預訂、處理信用卡檢查、接收付款、開立收據 Record bookings, handle credit card checks, receive payment, issue receipts.
醫院入院職員 Hospital admitting clerks
- 採訪患者以獲取和處理提供醫院和醫療服務所需的信息 Interview patients to obtain and process information required to provide hospital and medical services
- 使用手動或電腦系統迎接患者、安排預約、接收並記錄服務付款，並將患者引導至適當的區域 Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
總機和應答服務業者 Switchboard and answering service operators
- 操作電話系統或總機來接聽、篩選和轉接電話、接收訊息並根據需要提供信息，並可以履行文書職責 Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
- 接聽電話並記錄和轉發訊息 Answer telephones and record and relay messages.
電話接線生 Telephone operators
- 操作電話系統以推進和完成客戶的電話呼叫，例如長途、付費電話、行動無線電/電話和個人通話、安排電話會議、為殘疾人提供轉接電話服務，並可以計算和記錄計費資訊 Operate telephone systems to advance and complete customers’ telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
任職要求 Employment Requirements
- 通常需要完成中學學業。
- Completion of secondary school is usually required.
- 接受在職培訓。
- On-the-job training may be provided.
所有職稱 All Titles
- 入院職員 Admitting clerk
- 接聽服務接線生 Answering service operator
- 預約文員 Appointment clerk
- 美容院接待員 Beauty salon receptionist
- 訂票員 – 醫院 Booking clerk – hospital
- 預約文員 – 醫務室 Booking clerk – medical office
- 商務接待員 Business receptionist
- 收費業者 – 電話系統 Charge operator – telephone system
- 首席電話接線生 Chief telephone operator
- 文員總機操作員 Clerk switchboard operator
- 對方付費電話接線生 – 電話系統 Collect call operator – telephone system
- 牙齒衛生協調員 Dental hygiene coordinator
- 牙醫診所接待員 Dental office receptionist
- 牙科接待員 Dental receptionist
- 牙科治療協調員 Dental treatment coordinator
- 醫生辦公室接待員 Doctor’s office receptionist
- 急診入院文員 Emergency admitting clerk
- 前台文員（飯店除外） Front desk clerk (except hotel)
- 賓客服務代表 – 水療中心 Guest service representative – spa
- 醫院接診員 Hospital admissions clerk
- 醫院入院文員 Hospital admitting clerk
- 醫院接待員 Hospital receptionist
- 諮詢台文員 Information desk clerk
- 資訊官員 – 加拿大選舉局 Information officer – Elections Canada
- 國際交換運營商 – 電話系統 International exchange operator – telephone system
- 長途電話接線生 Long distance telephone operator
- 郵件和訊息分發員 Mail and message distribution clerk
- 醫療診所接待員 Medical clinic receptionist
- 醫務室助理 Medical office assistant
- 醫務室秘書兼接待員 Medical office secretary-receptionist
- 醫療接待員 Medical receptionist
- 辦公室接待文員 Office reception clerk
- 辦公室接待員 Office receptionist
- 接線生 – 電話系統 Operator – telephone system
- 接待文員 Reception clerk
- 前台文員（飯店除外） Reception desk clerk (except hotel)
- 接待員 Receptionist
- 接待員-文員 Receptionist-clerk
- 接待員兼秘書 Receptionist-secretary
- 接待員-總機接線生 Receptionist-switchboard operator
- 接待員-電話接線員 Receptionist-telephone operator
- 接待員-打字員 Receptionist-typist
- 服務助理-電話系統 Service assistant – telephone system
- 水療中心接待員 Spa receptionist
- 總機操作員 Switchboard operator
- 電話接聽服務接線生 Telephone answering service operator
- 電話職員 Telephone clerk
- 電話接線生 Telephone operator
- 電話服務分析師 Telephone service analyst
- 電話服務助理 Telephone service assistant
- 電話接待員 Telereceptionist
- 收費業者 Toll operator
- 語音通訊系統營運商 Voice communication system operator
不包括職稱 Exclusions
- 911調度員（調度員） 911 dispatcher (in 14404 Dispatchers)
- 主管，總經理辦公室和行政支持人員Supervisors, general office and administrative support workers (12010)
- 酒店前台文員 Hotel front desk clerks (64314)
- 其他客戶和信息服務代表 Other customer and information services representatives (64409)