目錄
簡介 Intro
催收員負責收取逾期帳戶的款項和空頭支票，並找到債務人以做出催收安排。 他們受僱於收債機構、公用事業公司、百貨公司、貸款公司、銀行和信用合作社以及政府內的金融和許可部門。
Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.
隨著經驗的積累，可以晉升到高階或主管職位。
Progression to senior or supervisory positions is possible with experience.
主要職責 Main Duties
該小組履行以下部分或全部職責 This group performs some or all of the following duties:
- 透過電話、郵件和掛號信通知債務人逾期付款和帳戶，如果未收到答复，則繼續通知程序 Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
- 透過電話或拜訪債務人進行付款安排來解決收款問題 Resolve collection issues by making payment arrangements by telephone or visit to debtor
- 如果未付款，建議採取進一步行動或停止服務 Recommend further action or discontinuation of service in cases where payment is not forthcoming
- 追蹤和定位債務人，並可以聯繫債務人的朋友、鄰居、親戚和雇主以獲取資訊 Trace and locate debtors, and may contact debtors’ friends, neighbours, relatives and employers to obtain information
- 回覆信件、準備報告並維護與收集工作相關的記錄和文件 Answer correspondence, prepare reports and maintain records and files related to collection work
- 可以使用線上帳戶和系統。 May work with on-line accounts and systems.
任職要求 Employment Requirements
- 需要完成中學學業。 Completion of secondary school is required.
- 可能需要商學院文憑。 A business college diploma may be required.
- 通常會提供收款員和收款員一段時間的在職訓練。 A period of on-the-job training is often provided for collection clerks and collection officers.
- 通常需要就業省或地區頒發的收藏許可證。 A collections licence issued by the province or territory of employment is usually required.
所有職稱 All Titles
- 廣告收藏家 Advertising collector
- 票據收集員 Bill collector
- 索賠收集員 Claims collector
- 代收代收（除稅） Collection agent (except taxation)
- 收款員 Collection clerk
- 徵稅員（稅務除外） Collection officer (except taxation)
- 徵集調查官 Collections investigation officer
- 集電極 Collector
- 信貸和收款員 Credit and collection clerk
- 財務收集員 Financial collector
- 電力公司檢查員及收賬員 Inspector and bill collector – electric power company
- 檢查員和收賬員 – 燃氣公司 Inspector and bill collector – gas company
- 分期收款員 Instalment collector
- 保險費徵收員 Insurance premium collector
- 貸款催收員 Loan collector
- 定位器 – 集合 Locator – collection
- 跳過追蹤器 – 集合 Skip tracer – collection
不包括職稱 Exclusions
- 應收帳款文員（14200 會計及相關文員）Accounts receivable clerk (in 14200 Accounting and related clerks)
- 催收主管（12011主管、金融保險上班族）Collection supervisor (in 12011 Supervisors, finance and insurance office workers )
- 稅務官員（12104 就業保險和稅務官員）Tax collection officer (in 12104 Employment insurance and revenue officers)