目錄
簡介 Intro
調度員操作無線電和其他通訊設備，派遣緊急救援車輛，並且協調司機和其他工作人員的活動。他們受僱於警方，消防，衛生等部門，其他緊急服務機構，出租車，送貨和快遞服務，卡車運輸和公用事業公司，以及其他商業和工業機構。
Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to co-ordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.
主要職責 Main Duties
- 接收緊急援助請求或服務和聯繫救護車，警察和消防部門，拖卡車和實用船員
- Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
- 利用各種計算機輔助通信調度設備，處理和傳輸信息和說明，統籌車輛運營商，人員和設備的活動
- Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
- 根據書面的時間表和工作要求，或緊急情況下調度人員
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- 針對路線和交通問題給車輛運營商提供建議，如施工，事故，擁堵，天氣條件，重量和大小的限制和其他信息
- Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
- 操作無線電設備，與船舶，飛機，採礦工人，海上石油鑽井平台，伐木場和其他遠程操作進行交流
- Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
- 監控工人工作量和位置
- Monitor personnel workloads and locations
- 使用電腦或手動的方法，維護車輛駕駛員的工作記錄，並確保准確地完成時間和工資匯總表
- Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
- 使用計算機和手工維護有關行駛里程，燃料的使用，維修及其他開支的記錄，並生成報告。
- Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.
任職要求 Employment Requirements
- 必需完成中學。
- Completion of secondary school is required.
- 警方和急救調度員必須完成正式的在職培訓。其他調度通常需要一些非正式的在職培訓。
- Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.
- 警方及緊急調度員和其他無線運營商通常需要省級無線電操作員證書。
- Police and emergency dispatchers and other radio operators usually require provincial radio operator’s certificates.
所有職稱 All Titles
- 911 調度員 911 dispatcher
- 911接線員 911 operator
- 航空公司無線電操作員 Airline radio operator
- 警報系統調度員 Alarm system dispatcher
- 警報系統操作員 Alarm system operator
- 救護車調度員 Ambulance dispatcher
- 船舶調度員 Boat dispatcher
- 呼叫中心接線生 – 緊急服務 Call center operator – emergency services
- 呼叫中心營運商 – 服務 Call center operator – services
- 車輛調度員 Car assignments clerk
- 煤礦汽車調度員 Coal mine car dispatcher
- 通訊官員 – 緊急服務 Communications officer – emergency services
- 通訊專業調度員 Communications specialist dispatcher
- 鑽孔機無線電操作員 Drilling rig radio operator
- 緊急醫療調度員 Emergency medical dispatcher
- 緊急服務調度員 Emergency services dispatcher
- 緊急車輛調度員 Emergency vehicle dispatcher
- 火警操作員 Fire alarm operator
- 消防局調度員 Fire department dispatcher
- 瓦斯服務人員調度員 Gas service crew dispatcher
- 公路無線電話接線員 Highway radio-telephone operator
- 郵件服務調度員 Mail service dispatcher
- 維修服務調度員 Maintenance services dispatcher
- 礦井調度員 Mine dispatcher
- 行動裝置調度員 Mobile equipment dispatcher
- 監控站操作員 Monitoring station operator
- 機動車調度員 Motor vehicle dispatcher
- 報紙調度員 Newspaper dispatcher
- 油井服務調度員 Oil well service dispatcher
- 飛行員服務調度員 Pilot services dispatcher
- 工廠調度員 Plant dispatcher
- 警察局調度員 Police department dispatcher
- 保護訊號操作員 Protective signal operator
- 無線電調度員 Radio dispatcher
- 無線電操作員 Radio operator
- 無線電話接線生 Radio-telephone operator
- 服務調度員 Service dispatcher
- 計程車調度員 Taxi dispatcher
- 電信營運商 Telecommunications operator
- 拖車調度員 Tow truck dispatcher
- 服務調度員故障排除 Troubleshooting services dispatcher
- 卡車調度員 Truck dispatcher
- 拖輪調度員 Tugboat dispatcher
- 公用事業維護人員調度員 Utilities maintenance crew dispatcher
- 供水調度員 Water service dispatcher
- 堆場文員 Yard clerk
不包括職稱 Exclusions
- 空中交通管制和相關的職業 Air traffic controllers and related occupations (72601)
- 公交調度員（主管，汽車運輸和其他地面交通運營） Bus dispatchers (in 72024 Supervisors, motor transport and other ground transit operators )
- 鐵路交通管制和海上交通監管 Railway traffic controllers and marine traffic regulators (72604)
- 調度員主管（12013 主管、供應鏈、追蹤和調度協調職業）Dispatchers supervisor (in 12013 Supervisors, supply chain, tracking and scheduling coordination occupations )