目錄
簡介 Intro
酒店領班和主管/女主管迎接顧客，並護送他們到餐位，並監督和協調食品和飲料服務員的活動。他們受僱於餐廳，酒店餐飲，私人會所，雞尾酒會和類似機構。
Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.
主要職責 Main Duties
- 接收和記錄食客的訂位並安排桌位
- Receive and record patrons’ reservations and assign tables
- 在用餐室，餐廳或休息室的入口迎接食客，並護送他們到桌位或其他休息區
- Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
- 與顧客交談，以確保其對食品和服務滿意，並處理投訴
- Speak with patrons to ensure satisfaction with food and service, and attend to complaints
- 訂購必要的飯廳用品和設備
- Order necessary dining room supplies and equipment
- 檢查餐飲和服務領域和設備
- Inspect dining and serving areas and equipment
- 監督和協調食品和飲料服務員和其他服務人員的活動
- Supervise and co-ordinate activities of food and beverage servers and other serving staff
- 接受顧客為食品和飲料的付款
- Accept payment from patrons for food and beverage
- 保持財務報表和記錄，並確保安全保管
- Maintain financial statements and records and ensure safe-keeping
- 準備工作計劃和工資單
- Prepare work schedules and payrolls
- 面試食品和飲料服務員崗位的人選，並培訓新員工
- Interview candidates for food and beverage server positions and train new employees
- 可能負責市場營銷和用餐場所的宣傳。
- May be responsible for marketing and advertising the dining establishment.
任職要求 Employment Requirements
- 通常需要完成中學學業。
- Completion of secondary school is usually required.
- 通常需要幾個星期的在職培訓。
- Several weeks of on-the-job training are usually
- required.
- 酒店領班要求有正式或服務員領班/女服務員領班經驗或其他食品服務經驗。
- Maîtres d’hôtel require experience as a formal or captain waiter/waitress or other food service experience.
所有職稱 All Titles
- 首席領班/女領班 – 食品服務 chief host/hostess – food services
- 飯廳領班/女領班 dining room host/hostess
- 領班/女領班 – 餐廳或雞尾酒休息室 host/hostess – restaurant or cocktail lounge
- 領班/女領班，飯廳 host/hostess, dining room
- 領班/女領班，餐飲服務 host/hostess, food service
- 領班/女領班，餐廳 host/hostess, restaurant
- 餐廳領班 maître d’
- 酒店領班 maître d’hôtel
- 餐廳領班/女領班 restaurant host/hostess
不包括職稱 Exclusions