目录
简介 Intro
本单元组的经理计划，组织，指挥，控制和评估提供服务的机构的各项业务运作，并确保服务的质量，令客户满意。他们就职于管理咨询，市场调研，人事和薪资服务，联络中心服务和安全服务等领域。
Managers in this unit group plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.
主要职责 Main Duties
以下是本单元组一些职业的主要职责总结：The following is a summary of main duties for some occupations in this unit group:
- 计划，组织，指导，控制和评估提供服务的的机构的各项业务，如管理咨询，市场调研，人事和薪资服务，联络中心服务和安全服务
Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services - 规划，制定和组织该机构的政策和程序
Plan, develop and organize the policies and procedures of these establishments - 制定行动计划，以响应客户需求，提供专业知识，支持并为项目团队提供参考意见
Develop action plans, provide expertise in response to client needs, and support and advise project teams - 对员工在服务质量评估策略的制定和实施方面进行指导和提供建议
Direct and advise staff in the development and implementation of service quality assessment strategies - 对客户端项目，合同，设备和物资的预算进行计划，管理和控制
Plan, administer and control budgets for client projects, contracts, equipment and supplies - 代表公司出席各种经济组织和社会组织
Represent the company within various economic and social organizations - 协助工作人员处理行政或技术问题
Assist staff with administrative or technical problems - 聘用，培训及监督员工。
Hire, train and supervise staff.
任职要求 Employment Requirements
- 通常需要具备与商业服务相关的领域的大学本科学历或大专文凭。
A bachelor’s degree or college diploma in a field related to the business service provided is usually required. - 需要有多年的在相关业务服务领域的工作经验，
Several years of experience in a field related to the business service provided are usually required. - 一些商务服务经理执照，证书或注册证明，例如，会计师事务所经理通常需要会计认证。
Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification. - 具有在大学工商管理学习的经历。
University studies in business administration may be required.
所有职称 All Titles
- 会计师事务所经理 Accounting firm manager
- 会计师事务所经理 – 商业服务 Accounting firm manager – business services
- 助理副总裁 – 贸易、广播和其他服务 Assistant vice-president – trade, broadcasting and other services
- 审计事务所经理 Audit firm manager
- 审计公司经理 Auditing firm manager
- 呼叫中心经理 Call centre manager
- 会议发展经理 Conference development manager
- 会议服务经理 Conference services manager
- 联络中心经理 Contact centre manager
- 海关经理 – 商业服务 Customs manager – business services
- 侦探社经理 Detective agency manager
- 职业介绍所经理 Employment agency manager
- 就业办公室经理 Employment office manager
- 能源资产合资经理 Energy asset joint venture manager
- 土地承包经理 Land contracts manager
- 律师事务所经理 Legal firm manager
- 管理咨询服务经理 Management consulting service manager
- 管理服务部主管 – 商业服务 Management services division head – business services
- 市场研究服务经理 Market research service manager
- 方法和程序经理 Methods and procedures manager
- 矿产土地管理经理 Mineral land administration manager
- 矿产土地和合同经理 Mineral land and contract manager
- 护理登记经理 Nursing registry manager
- 组织方法分析总监 Organizational methods analysis director
- 组织方法分析总监 – 商业服务 Organizational methods analysis director – business services
- 组织方法分析经理 Organizational methods analysis manager
- 组织规划与发展总监 Organizational planning and development director
- 组织服务主管 Organizational services head
- 薪资服务经理 Payroll service manager
- 人事代理经理 Personnel agency manager
- 人事咨询服务经理 Personnel consulting service manager
- 安置机构经理 Placement agency manager
- 安置办公室经理 Placement office manager
- 私人调查和安全服务经理 Private investigation and security service manager
- 专业服务经理 – 商业服务 Professional services manager – business services
- 保安服务经理 Security service manager
- 地面土地管理经理 Surface land administration manager
- 调查研究服务经理 Survey research service manager
- 油井和设施资产经理 Well and facilities asset manager
不包括职称 Exclusions
- 广告，市场营销和公共关系经理 Advertising, marketing and public relations managers [10022]
- 建筑和科学经理 Architecture and science managers [20011]
- 银行，信贷和其他投资经理 Banking, credit and other investment managers [10021]
- 计算机和信息系统经理 Computer and information systems managers [20012]
- 工程经理 Engineering managers [20010]
- 保险，房地产和金融的经纪经理 Insurance, real estate and financial brokerage managers [10020]
- 高级管理人员 – 财务，通信和其他商业服务 Senior managers – financial, communications and other business services [00012]