目录
简介 Intro
办公室支持工人准备信件，报告，报表及其他材料，操作办公设备，接电话，核实，记录和处理表格和文件，如合同和申请书，并按照既定程序执行一般文书工作。他们受雇于公共部门和私营部门的办公室。
General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.
随着经验积累，有可能晋升到主管或办公室管理职位。
Progression to supervisory or office management positions is possible with experience.
经过额外培训和经验积累，可能晋升到主任级职位。
Progression to officer level positions is possible with additional training and experience.
主要职责 Main Duties
该小组履行以下部分或全部职责：
This group performs some or all of the following duties:
一般办公室支持人员 General office support workers
- 回复电话、亲自或电子询问或转发给适当的人 Respond to telephone, in person or electronic enquiries or forward to appropriate person
- 准备信件、报告、报表、表格、演示文稿、申请和其他文件 Prepare correspondence, reports, statements, forms, presentations, applications and other documents
- 手动或电子方式处理传入和传出的邮件 Process incoming and outgoing mail, manually or electronically
- 复印和整理文件以供分发、邮寄和归档 Photocopy and collate documents for distribution, mailing and filing
- 使用传真机或电子邮件发送和接收消息和文档 Send and receive messages and documents using fax machine or electronic mail
- 维护办公用品库存，根据需要订购用品并安排办公设备维修 Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
- 协助准备会议议程、出席会议并记录会议记录 Assist in preparing meeting agendas, attend meetings, and record minutes
- 协助行政程序，如预算提交、合同管理和工作安排 Assist with administrative procedures such as budget submissions, contracts administration and work schedules
- 可以分类、处理和验证收据、支出、表格和其他文件 May sort, process and verify receipts, expenditures, forms and other documents
- 可以组织其他办公室支持人员的工作流程 May organize the flow of work for other office support workers
- 可以执行基本的簿记任务，例如准备发票和银行存款。 May perform basic bookkeeping tasks such as preparing invoices and bank deposits.
档案文员 File clerks
- 根据既定指南扫描、分类和归档文件 Scan, sort and file documents according to established guidelines
- 根据要求从文件中查找、检索或复制文件，并维护已归档和删除材料的记录 Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
- 跟踪从档案中删除的文档，以确保归还借出的文档 Track documents removed from files to ensure that loan out documents are returned.
任职要求 Employment Requirements
- 通常需要完成中学学业。
Completion of secondary school is usually required. - 通常需要完成中学或贸易或商业大专课程。
Completion of secondary school or college business or commercial courses is usually required.
所有职称 All Titles
- 地址表格文员 Address forms clerk
- 行政文员 Administrative clerk
- 行政文员 – 加拿大武装部队 Administrative clerk – Canadian armed forces
- 飞机记录员 Aircraft records clerk
- 拍卖员 Auction clerk
- 票据分类机 Bill sorter
- 广播员 Broadcast clerk
- 巴士总站职员 Bus terminal clerk
- 加拿大警察信息中心 (CPIC) 运营商 Canadian police information centre (CPIC) operator
- 卡片归档器 Card filer
- 分类员 Classification clerk
- 文书助理 Clerical assistant
- 文员速记员 Clerk-stenographer
- 通讯归档文员 Correspondence filing clerk
- 课程协调员 Course coordinator
- 信用卡授权员 Credit card authorization clerk
- 刑事记录文员 Criminal records clerk
- 营养学办公室文员 – 医院 Dietetics office clerk – hospital
- 文件文员 Documents clerk
- 图纸归档文员 Drawings filing clerk
- 档案及分类文员 File and classification clerk
- 档案文员 File clerk
- 档案文员 Filing clerk
- 电影归档文员 Film filing clerk
- 浮文员 Float clerk
- 综合办公室文员 General office clerk
- 一般办公室职员 General office worker
- 粮食报价板标记 Grain quotations board marker
- 健康信息员 Health information clerk
- 健康档案文员 Health records clerk
- 医院病历文员 Hospital records clerk
- 信息和记录文员 Information and records clerk
- 初级办公室文员 Junior office clerk
- 邮购员 Mail order clerk
- 邮购填充 Mail order filler
- 地图员 Map clerk
- 病历文员 Medical records clerk
- 电表记录员 Meter records clerk
- 市政府办公室文员 Municipal office clerk
- 办公室行政文员 Office administration clerk
- 办公室助理 Office assistant
- 办公室文员 Office clerk
- 办公机器操作员 Office machine operator
- 订单转录器 Order transcriber
- 人员调度文员 Personnel scheduling clerk
- 板材归档文员 Plate filing clerk
- 派出所文员 Police station clerk
- 计划和服务交付文员 – 政府服务 Program and service delivery clerk – government services
- 档案分类员 Records classification clerk
- 记录文员 Records clerk
- 档案归档系统文员 Records filing-system clerk
- 档案管理文员 Records management clerk
- 记录支持文员 Records support clerk
- 救济文员 Relief clerk
- 路务员 Road clerk
- 道路养护员 Road maintenance clerk
- 订阅文员 Subscription clerk
- 技术记录文员 Technical records clerk
- 售票员 – 制造 Ticket preparer – manufacturing
- 打字员 Typist
- 单位文员 Unit clerk
- 公用事业文员 Utilities clerk
- 公用事业文员 Utility clerk
- 病房文员 – 医院 Ward clerk – hospital
- 保修文员 Warranty clerk
- 文字处理器文员 Word processor clerk
不包括职称 Exclusions
- 会计及相关文员 Accounting and related clerks (14200)
- 行政助理 Administrative assistants (13110)
- 行政人员 Administrative officers (13100)
- 法院书记员 Court clerks (14103)
- 数据录入员 Data entry clerks (14111)
- 人事文员 Personnel clerks (14102)
- 接待员 Receptionists(14101)
- 记录管理技术人员 Records management technicians (12112)
- 主管，总经理办公室和行政支持人员 Supervisors, general office and administrative support workers (12010)