目录
简介 Intro
接待员迎接到达办公室，医院和其他部门的人，指引来访者到相应的人或服务区，接听和回应电话，记录信息，安排约会和执行其他文书职务。他们受雇于医院，医疗及牙科办公室和整个公共部门和私营部门的其他办事处。电话接线员也包括在该组。
Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors. Telephone operators are included in this group.
有些的接待员必须能双语或多语履行职责。
Some receptionists are required to be bilingual or multilingual to perform their duties.
随着经验积累，可能晋升为主管。
Progression to supervisory positions is possible with experience.
主要职责 Main Duties
该小组履行以下部分或全部职责：
This group performs some or all of the following duties:
接待员 Receptionist
- 迎接进入办公室和其他机构的人员，引导他们联系适当的联系人或服务，亲自或通过电话提供一般信息，并可以履行文书职责并维护前台安全和安全访问列表 Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
- 使用手动或计算机系统安排预约 Schedule appointments, using manual or computerized systems
- 记录预订、处理信用卡检查、接收付款、开具收据 Record bookings, handle credit card checks, receive payment, issue receipts.
医院入院职员 Hospital admitting clerks
- 采访患者以获取和处理提供医院和医疗服务所需的信息 Interview patients to obtain and process information required to provide hospital and medical services
- 使用手动或计算机系统迎接患者、安排预约、接收并记录服务付款，并将患者引导至适当的区域 Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
总机和应答服务运营商 Switchboard and answering service operators
- 操作电话系统或总机来接听、筛选和转接电话、接收消息并根据需要提供信息，并可以履行文书职责 Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
- 接听电话并记录和转发消息 Answer telephones and record and relay messages.
电话接线员 Telephone operators
- 操作电话系统以推进和完成客户的电话呼叫，例如长途、付费电话、移动无线电/电话和个人通话、安排电话会议、为残疾人提供转接电话服务，并可以计算和记录计费信息 Operate telephone systems to advance and complete customers’ telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
任职要求 Employment Requirements
- 通常需要完成中学学业。
Completion of secondary school is usually required. - 接受在职培训。
On-the-job training may be provided.
所有职称 All Titles
- 入院职员 Admitting clerk
- 接听服务接线员 Answering service operator
- 预约文员 Appointment clerk
- 美容院接待员 Beauty salon receptionist
- 订票员 – 医院 Booking clerk – hospital
- 预约文员 – 医务室 Booking clerk – medical office
- 商务接待员 Business receptionist
- 收费运营商 – 电话系统 Charge operator – telephone system
- 首席电话接线员 Chief telephone operator
- 文员总机操作员 Clerk switchboard operator
- 对方付费电话接线员 – 电话系统 Collect call operator – telephone system
- 牙齿卫生协调员 Dental hygiene coordinator
- 牙科诊所接待员 Dental office receptionist
- 牙科接待员 Dental receptionist
- 牙科治疗协调员 Dental treatment coordinator
- 医生办公室接待员 Doctor’s office receptionist
- 急诊入院文员 Emergency admitting clerk
- 前台文员（酒店除外） Front desk clerk (except hotel)
- 宾客服务代表 – 水疗中心 Guest service representative – spa
- 医院接诊员 Hospital admissions clerk
- 医院入院文员 Hospital admitting clerk
- 医院接待员 Hospital receptionist
- 咨询台文员 Information desk clerk
- 信息官员 – 加拿大选举局 Information officer – Elections Canada
- 国际交换运营商 – 电话系统 International exchange operator – telephone system
- 长途电话接线员 Long distance telephone operator
- 邮件和消息分发员 Mail and message distribution clerk
- 医疗诊所接待员 Medical clinic receptionist
- 医务室助理 Medical office assistant
- 医务室秘书兼接待员 Medical office secretary-receptionist
- 医疗接待员 Medical receptionist
- 办公室接待文员 Office reception clerk
- 办公室接待员 Office receptionist
- 接线员 – 电话系统 Operator – telephone system
- 接待文员 Reception clerk
- 前台文员（酒店除外） Reception desk clerk (except hotel)
- 接待员 Receptionist
- 接待员-文员 Receptionist-clerk
- 接待员兼秘书 Receptionist-secretary
- 接待员-总机接线员 Receptionist-switchboard operator
- 接待员-电话接线员 Receptionist-telephone operator
- 接待员-打字员 Receptionist-typist
- 服务助理-电话系统 Service assistant – telephone system
- 水疗中心接待员 Spa receptionist
- 总机操作员 Switchboard operator
- 电话接听服务接线员 Telephone answering service operator
- 电话职员 Telephone clerk
- 电话接线员 Telephone operator
- 电话服务分析师 Telephone service analyst
- 电话服务助理 Telephone service assistant
- 电话接待员 Telereceptionist
- 收费运营商 Toll operator
- 语音通讯系统运营商 Voice communication system operator
不包括职称 Exclusions
- 911调度员（调度员）911 dispatcher (in 14404 Dispatchers)
- 主管，总经理办公室和行政支持人员 Supervisors, general office and administrative support workers (12010)
- 酒店前台文员 Hotel front desk clerks (64314)
- 其他客户和信息服务代表 Other customer and information services representatives (64409)