NOC 1414 接待员 Receptionists

目录

简介 Intro

接待员迎接到达办公室，医院和其他部门的人，指引来访者到相应的人或服务区，接听和回应电话，记录信息，安排约会和执行其他文书职务。他们受雇于医院，医疗及牙科办公室和整个公共部门和私营部门的其他办事处。电话接线员也包括在该组。

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors. Telephone operators are included in this group.

有些的接待员必须能双语或多语履行职责。
Some receptionists are required to be bilingual or multilingual to perform their duties.

随着经验积累，可能晋升为主管。
Progression to supervisory positions is possible with experience.

主要职责 Main Duties

• 接待员迎接来办公室和其他机构的人，引导他们到相应的联系人或服务区，亲自通过电话提供一般信息，并可能执行文书职务，并保持前台安全和安全访问列表。
  Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.
• 医疗和牙科接待员迎接患者，用手工或电脑系统安排约会，，接收并记录服务支付情况，引导病人到相应的区域。
  Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
• 医院接诊员采访患者以获取和处理医院和医疗服务所需的病人信息。
  Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
• 电话接线员管理电话系统，推进和完成客户来电，如长途电话，缴纳电话，手机无线电/电话和人对人电话，安排电话会议，为残疾人士提供中继电话服务，亦可计算和记录计费信息。
  Telephone operators operate telephone systems to advance and complete customers’ telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
• 总机接线员管理电话系统或交换机以回答，放映和推进电话，记录消息，并提供所需要的信息，并可以执行文书职务。
  Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
• 接听服务接线员接听电话并记录和传递信息。
  Answering service operators answer telephones and record and relay messages.
• 各种机构和商业设置的接待前台引导顾客到相应的区域，记录预订，处理信用卡检查，收取款项，出具发票，安排旅游预订和处理紧急情况。
  Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.

任职要求 Employment Requirements

• 通常需要完成中学学业。
  Completion of secondary school is usually required.
• 接受在职培训。
  On-the-job training may be provided.

所有职称 All Titles

• 接待店员 admitting clerk
• 接听服务接线员 answering service operator
• 预约店员 appointment clerk
• 业务受理 business receptionist
• 充电运营商 – 电话系统 charge operator – telephone system
• 行政电话接线员 chief telephone operator
• 店员总机接线员 clerk switchboard operator
• 店员，医院接诊 clerk, hospital admissions
• 收集调用运营商 – 电话系统 collect call operator – telephone system
• 牙科诊所接待员 dental office receptionist
• 牙科接待员 dental receptionist
• 医生的办公室接待员 doctor’s office receptionist
• 急诊接待员 emergency admitting clerk
• 前台文员（酒店除外） front desk clerk (except hotel)
• 入院业务员 hospital admissions clerk
• 医院承认店员 hospital admitting clerk
• 医院的接待员 hospital receptionist
• 信息前台服务员 information desk clerk
• 国际交易所运营商 – 电话系统 international exchange operator – telephone system
• 长途电话运营商 long distance telephone operator
• 邮件和消息分发店员 mail and message distribution clerk
• 医疗诊所接待员 medical clinic receptionist
• 医疗办公室助理 medical office assistant
• 医疗办公室秘书，接待员 medical office secretary-receptionist
• 医疗接待员 medical receptionist
• 办公室接待员 office reception clerk
• 办公室接待员 office receptionist
• 运营商 – 电话系统 operator – telephone system
• 运营商，交换机 operator, switchboard
• 运营商，电话接听服务 operator, telephone answering service
• 接待员 reception clerk
• 前台文员，办公室 reception clerk, office
• 前台文员（酒店除外） reception desk clerk (except hotel)
• 招待员 receptionist
• 接待员，医院 receptionist, hospital
• 接待员，医疗诊所 receptionist, medical clinic
• 接待员店员 receptionist-clerk
• 接待员秘书 receptionist-secretary
• 接待员总机接线员 receptionist-switchboard operator
• 接待员电话运营商 receptionist-telephone operator
• 接待员打字员 receptionist-typist
• 秘书，接待员，医疗办公室 secretary-receptionist, medical office
• 服务助理 – 电话系统 service assistant – telephone system
• 总机接线员 switchboard operator
• 总机接线员，办事员 switchboard operator, clerical
• 电话应答服务运营商 telephone answering service operator
• 电话业务员 telephone clerk
• 电话接线员 telephone operator
• 电话运营商，长途 telephone operator, long distance
• 电话服务分析师 telephone service analyst
• 电话服务助理 telephone service assistant
• telereceptionist telereceptionist
• 长途话务员 toll operator
• 语音通信系统的操作员 voice communication system operator

不包括职称 Exclusions

• 911调度员（调度员） 911 dispatchers (in [1525](1525) Dispatchers )
• 酒店前台文员 Hotel front desk clerks [6525](6525)
• 其他客户和信息服务代表 Other customer and information services representatives [6552](6552)
• 主管，总经理办公室和行政支持人员 Supervisors, general office and administrative support workers [1211](1211)