简介 Intro

催收员负责收取逾期账户的款项和空头支票，并找到债务人以做出催收安排。他们受雇于收债机构、公用事业公司、百货公司、贷款公司、银行和信用合作社以及政府内的金融和许可部门。

Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

随着经验的积累，可以晋升到高级或主管职位。
Progression to senior or supervisory positions is possible with experience.

主要职责 Main Duties

该小组履行以下部分或全部职责 This group performs some or all of the following duties:

通过电话、邮件和挂号信通知债务人逾期付款和账户，如果未收到答复，则继续通知程序 Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
通过电话或拜访债务人进行付款安排来解决收款问题 Resolve collection issues by making payment arrangements by telephone or visit to debtor
如果未付款，建议采取进一步行动或停止服务 Recommend further action or discontinuation of service in cases where payment is not forthcoming
追踪和定位债务人，并可以联系债务人的朋友、邻居、亲戚和雇主以获取信息 Trace and locate debtors, and may contact debtors’ friends, neighbours, relatives and employers to obtain information
回复信件、准备报告并维护与收集工作相关的记录和文件 Answer correspondence, prepare reports and maintain records and files related to collection work
可以使用在线帐户和系统。 May work with on-line accounts and systems.

任职要求 Employment Requirements

需要完成中学学业。 Completion of secondary school is required.
可能需要商学院文凭。 A business college diploma may be required.
通常会为收款员和收款员提供一段时间的在职培训。 A period of on-the-job training is often provided for collection clerks and collection officers.
通常需要就业省或地区颁发的收藏许可证。 A collections licence issued by the province or territory of employment is usually required.

所有职称 All Titles

广告收藏家 Advertising collector
票据收集员 Bill collector
索赔收集员 Claims collector
代收代收（除税） Collection agent (except taxation)
收款员 Collection clerk
征税员（税务除外） Collection officer (except taxation)
征集调查官 Collections investigation officer
集电极 Collector
信贷和收款员 Credit and collection clerk
财务收集员 Financial collector
电力公司检查员和收账员 Inspector and bill collector – electric power company
检查员和收账员 – 燃气公司 Inspector and bill collector – gas company
分期收款员 Instalment collector
保险费征收员 Insurance premium collector
贷款催收员 Loan collector
定位器 – 集合 Locator – collection
跳过追踪器 – 集合 Skip tracer – collection

不包括职称 Exclusions

应收账款文员（14200 会计及相关文员）Accounts receivable clerk (in 14200 Accounting and related clerks)
催收主管（12011主管、金融保险上班族）Collection supervisor (in 12011 Supervisors, finance and insurance office workers )
税收官员（12104 就业保险和税务官员）Tax collection officer (in 12104 Employment insurance and revenue officers)

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