简介 Intro

酒店领班和主管/女主管迎接顾客，并护送他们到餐位，并监督和协调食品和饮料服务员的活动。他们受雇于餐厅，酒店餐饮，私人会所，鸡尾酒会和类似机构。

Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

主要职责 Main Duties

接收和记录食客的订位并安排桌位
Receive and record patrons’ reservations and assign tables
在用餐室，餐厅或休息室的入口迎接食客，并护送他们到桌位或其他休息区
Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
与顾客交谈，以确保其对食品和服务满意，并处理投诉
Speak with patrons to ensure satisfaction with food and service, and attend to complaints
订购必要的饭厅用品和设备
Order necessary dining room supplies and equipment
检查餐饮和服务领域和设备
Inspect dining and serving areas and equipment
监督和协调食品和饮料服务员和其他服务人员的活动
Supervise and co-ordinate activities of food and beverage servers and other serving staff
接受顾客为食品和饮料的付款
Accept payment from patrons for food and beverage
保持财务报表和记录，并确保安全保管
Maintain financial statements and records and ensure safe-keeping
准备工作计划和工资单
Prepare work schedules and payrolls
面试食品和饮料服务员岗位的人选，并培训新员工
Interview candidates for food and beverage server positions and train new employees
可能负责市场营销和用餐场所的宣传。
May be responsible for marketing and advertising the dining establishment.

任职要求 Employment Requirements

通常需要完成中学学业。
Completion of secondary school is usually required.
通常需要几个星期的在职培训。
Several weeks of on-the-job training are usually
required.
酒店领班要求有正式或服务员领班/女服务员领班经验或其他食品服务经验。
Maîtres d’hôtel require experience as a formal or captain waiter/waitress or other food service experience.

所有职称 All Titles