目录
简介 Intro
酒店领班和主管/女主管迎接顾客，并护送他们到餐位，并监督和协调食品和饮料服务员的活动。他们受雇于餐厅，酒店餐饮，私人会所，鸡尾酒会和类似机构。
Maîtres d’hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.
主要职责 Main Duties
- 接收和记录食客的订位并安排桌位
Receive and record patrons’ reservations and assign tables - 在用餐室，餐厅或休息室的入口迎接食客，并护送他们到桌位或其他休息区
Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas - 与顾客交谈，以确保其对食品和服务满意，并处理投诉
Speak with patrons to ensure satisfaction with food and service, and attend to complaints - 订购必要的饭厅用品和设备
Order necessary dining room supplies and equipment - 检查餐饮和服务领域和设备
Inspect dining and serving areas and equipment - 监督和协调食品和饮料服务员和其他服务人员的活动
Supervise and co-ordinate activities of food and beverage servers and other serving staff - 接受顾客为食品和饮料的付款
Accept payment from patrons for food and beverage - 保持财务报表和记录，并确保安全保管
Maintain financial statements and records and ensure safe-keeping - 准备工作计划和工资单
Prepare work schedules and payrolls - 面试食品和饮料服务员岗位的人选，并培训新员工
Interview candidates for food and beverage server positions and train new employees - 可能负责市场营销和用餐场所的宣传。
May be responsible for marketing and advertising the dining establishment.
任职要求 Employment Requirements
- 通常需要完成中学学业。
Completion of secondary school is usually required. - 通常需要几个星期的在职培训。
Several weeks of on-the-job training are usually
required. - 酒店领班要求有正式或服务员领班/女服务员领班经验或其他食品服务经验。
Maîtres d’hôtel require experience as a formal or captain waiter/waitress or other food service experience.
所有职称 All Titles
- 首席领班/女领班 – 食品服务 chief host/hostess – food services
- 饭厅领班/女领班 dining room host/hostess
- 领班/女领班 – 餐厅或鸡尾酒休息室 host/hostess – restaurant or cocktail lounge
- 领班/女领班，饭厅 host/hostess, dining room
- 领班/女领班，餐饮服务 host/hostess, food service
- 领班/女领班，餐厅 host/hostess, restaurant
- 餐厅领班 maître d’
- 酒店领班 maître d’hôtel
- 餐厅领班/女领班 restaurant host/hostess
不包括职称 Exclusions
- 食品和饮料服务员 Food and beverage servers [6513](6513)
- 餐饮服务监督员 Food service supervisors [6311](6311)