目錄
簡介 Intro
接待員迎接到達辦公室，醫院和其他部門的人，指引來訪者到相應的人或服務區，接聽和回應電話，記錄信息，安排約會和執行其他文書職務。他們受僱於醫院，醫療及牙科辦公室和整個公共部門和私營部門的其他辦事處。電話接線員也包括在該組。
Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors. Telephone operators are included in this group.
有些的接待員必須能雙語或多語履行職責。
Some receptionists are required to be bilingual or multilingual to perform their duties.
隨著經驗積累，可能晉升為主管。
Progression to supervisory positions is possible with experience.
主要職責 Main Duties
- 接待員迎接來辦公室和其他機構的人，引導他們到相應的聯繫人或服務區，親自通過電話提供一般信息，並可能執行文書職務，並保持前台安全和安全訪問列表。
- Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists.
- 醫療和牙科接待員迎接患者，用手工或電腦系統安排約會，，接收並記錄服務支付情況，引導病人到相應的區域。
- Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
- 醫院接診員採訪患者以獲取和處理醫院和醫療服務所需的病人信息。
- Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
- 電話接線員管理電話系統，推進和完成客戶來電，如長途電話，繳納電話，手機無線電/電話和人對人電話，安排電話會議，為殘疾人士提供中繼電話服務，亦可計算和記錄計費信息。
- Telephone operators operate telephone systems to advance and complete customers’ telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information .
- 總機接線員管理電話系統或交換機以回答，放映和推進電話，記錄消息，並提供所需要的信息，並可以執行文書職務。
- Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
- 接聽服務接線員接聽電話並記錄和傳遞信息。
- Answering service operators answer telephones and record and relay messages.
- 各種機構和商業設置的接待前台引導顧客到相應的區域，記錄預訂，處理信用卡檢查，收取款項，出具發票，安排旅遊預訂和處理緊急情況。
- Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
任職要求 Employment Requirements
- 通常需要完成中學學業。
- Completion of secondary school is usually required.
- 接受在職培訓。
- On-the-job training may be provided.
所有職稱 All Titles
- 接待店員 admitting clerk
- 接聽服務接線員 answering service operator
- 預約店員 appointment clerk
- 業務受理 business receptionist
- 充電運營商 – 電話系統 charge operator – telephone system
- 行政電話接線員 chief telephone operator
- 店員總機接線員 clerk switchboard operator
- 店員，醫院接診 clerk, hospital admissions
- 收集調用運營商 – 電話系統 collect call operator – telephone system
- 牙科診所接待員 dental office receptionist
- 牙科接待員 dental receptionist
- 醫生的辦公室接待員 doctor’s office receptionist
- 急診接待員 emergency admitting clerk
- 前台文員（酒店除外） front desk clerk (except hotel)
- 入院業務員 hospital admissions clerk
- 醫院承認店員 hospital admitting clerk
- 醫院的接待員 hospital receptionist
- 信息前台服務員 information desk clerk
- 國際交易所運營商 – 電話系統 international exchange operator – telephone system
- 長途電話運營商 long distance telephone operator
- 郵件和消息分髮店員 mail and message distribution clerk
- 醫療診所接待員 medical clinic receptionist
- 醫療辦公室助理 medical office assistant
- 醫療辦公室秘書，接待員 medical office secretary-receptionist
- 醫療接待員 medical receptionist
- 辦公室接待員 office reception clerk
- 辦公室接待員 office receptionist
- 運營商 – 電話系統 operator – telephone system
- 運營商，交換機 operator, switchboard
- 運營商，電話接聽服務 operator, telephone answering service
- 接待員 reception clerk
- 前台文員，辦公室 reception clerk, office
- 前台文員（酒店除外） reception desk clerk (except hotel)
- 招待員 receptionist
- 接待員，醫院 receptionist, hospital
- 接待員，醫療診所 receptionist, medical clinic
- 接待員店員 receptionist-clerk
- 接待員秘書 receptionist-secretary
- 接待員總機接線員 receptionist-switchboard operator
- 接待員電話運營商 receptionist-telephone operator
- 接待員打字員 receptionist-typist
- 秘書，接待員，醫療辦公室 secretary-receptionist, medical office
- 服務助理 – 電話系統 service assistant – telephone system
- 總機接線員 switchboard operator
- 總機接線員，辦事員 switchboard operator, clerical
- 電話應答服務運營商 telephone answering service operator
- 電話業務員 telephone clerk
- 電話接線員 telephone operator
- 電話運營商，長途 telephone operator, long distance
- 電話服務分析師 telephone service analyst
- 電話服務助理 telephone service assistant
- telereceptionist telereceptionist
- 長途話務員 toll operator
- 語音通信系統的操作員 voice communication system operator
不包括職稱 Exclusions
- 911調度員（調度員） 911 dispatchers (in 1525 Dispatchers )
- 酒店前台文員 Hotel front desk clerks 6525
- 其他客戶和信息服務代表 Other customer and information services representatives 6552
- 主管，總經理辦公室和行政支持人員 Supervisors, general office and administrative support workers 1211