目錄
簡介 Intro
收藏家對逾期賬目和空頭支票收集付款，定位債務人，安排收集活動。他們受僱於收集機構，公用事業公司，百貨公司，貸款公司，銀行和信用社，政府內的金融和發牌部門。
Collectors collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.
隨著經驗積累可能晉升到高級或主管職位。
Progression to senior or supervisory positions is possible with experience.
主要職責 Main Duties
- 通過電話，郵件和掛號郵件通知債務人逾期付款和賬目，如果沒有收到答复，繼續進行通知
- Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
- 通過電話或訪問債務人解決收款問題的付款安排
- Resolve collection issues by making payment arrangements by telephone or visit to debtor
- 付款沒有著落的情況下，建議進一步的行動或停止服務
- Recommend further action or discontinuation of service in cases where payment is not forthcoming
- 跟踪和定位債務人，並與債務人的朋友，鄰居，親戚和雇主取得聯繫獲取信息
- Trace and locate debtors, and may contact debtors’ friends, neighbours, relatives and employers to obtain information
- 回复信件，編寫報告，並保留記錄和與收集工作相關的檔案
- Answer correspondence, prepare reports and maintain records and files related to collection work
- 處理在線帳戶和系統。
- May work with on-line accounts and systems.
任職要求 Employment Requirements
- 必需完成中學。
- Completion of secondary school is required.
- 可能需要一個企業大專文憑。
- A business college diploma may be required.
- 收集員和收集官員時常接受在職培訓。
- A period of on-the-job training is often provided for collection clerks and collection officers.
- 通常需要具備省份或地區就業本門頒發的收藏許可證。
- A collections licence issued by the province or territory of employment is usually required.
所有職稱 All Titles
- 廣告收集人員 advertising collector
- 法案收藏家 bill collector
- 索賠收集人員 claims collector
- 收款代理人（稅收除外） collection agent (except taxation)
- 收集店員 collection clerk
- 收集人員（稅收除外） collection officer (except taxation)
- 收藏調查人員 collections investigation officer
- 收集人員 collector
- 收藏家稅 collector of taxes
- 信貸和收集店員 credit and collection clerk
- 金融收集人員 financial collector
- 巡視員和賬單收集人員 – 電力公司 inspector and bill collector – electric power company
- 督察及票據收集人員 – 天然氣公司 inspector and bill collector – gas company
- 分期付款收集人員 instalment collector
- 保險費收藏家 insurance premium collector
- 貸款收集人員 loan collector
- 定位員 – 集合 locator – collection
- 遺漏跟踪員 – 集合 skip tracer – collection
- 稅吏 tax collector
不包括職稱 Exclusions
- 應收賬款文員（會計及相關文員） Accounts receivable clerks (in 1431 Accounting and related clerks )
- 收藏主管（主管，金融保險業的上班族） Collections supervisors (in 1212 Supervisors, finance and insurance office workers )
- 稅收徵管人員（就業保險，移民，邊境服務和稅務人員） Tax collection officers (in 1228 Employment insurance, immigration, border services and revenue officers )